Frequently Asked Questions
Everything you need to know about buying and trading used Patagonia gear.
What is Patagonia Worn Wear?
Worn Wear is our hub for keeping gear in action. We sell high-quality, pre-owned Patagonia clothing and gear that has been traded in by our customers, repaired, and cleaned for a second life.
How do I trade in my used gear?
You can bring your used Patagonia gear to any Patagonia retail store or mail it to us. If your items are in good, functional condition, we will provide you with a Worn Wear credit to use online or in-store.
What kind of condition is the gear in?
Every item undergoes a rigorous inspection. We categorize items based on their condition, ranging from 'Excellent' to 'Gently Used,' and we clearly disclose any professional repairs made to the garment.
What is your return policy for Worn Wear items?
We want you to be satisfied with your purchase. You can return Worn Wear items within 30 days of purchase for a refund, provided the items are in the same condition as when they were received.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. Expedited shipping options are available at checkout if you need your gear sooner.
Does the Ironclad Guarantee apply to Worn Wear?
Yes. We stand behind everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you can return it for a repair, replacement, or refund.